Refunds & Returns

All items purchased on merchandastic are printed just for you. We cannot offer a return unless the item is defective.

Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Reasons For Return

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Cancellations – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount. 
If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

For more enquiries contact us at care@merchandastic.com