Shopping
What Shipping Methods Are Available?
We have tie ups with reputed courier companies Ekart Logistics, Delhivery and DHL Express, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods, and ensure that they reach you in perfect condition.
Do You Ship Internationally?
Yes. We do ship Internationally via DHL express and India Post International.
How Long Will It Take To Get My Package?
We generally ship the items within 48hrs time i.e. two business days exclude public holidays and Sundays. So usually domestic delivery takes 4-7 business days. Estimated Delivery time also depends on the destination to which you want the order shipped.
Payment
What Payment Methods Are Accepted?
You can pay securely by Credit Card, Debit Card, and Net Banking via our gateway partner Razorpay or pay Cash on Delivery (COD).
Is Buying On-Line Safe?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Orders & Returns
How do I place an Order?
Click on the product that you are interested in, choose a size and colour (if available) of the product. Click “ADD TO CART” button.
Now you can continue shopping or check your shopping cart’s contents, by clicking on the cart icon in the upper right-hand corner.
When you click on the shopping cart’s icon, its content will show up on the right. If you want to buy all of the items, click on the “CART” button.
To continue, click “PROCEED TO CHECKOUT”. After entering shipping details and choosing payment option you click on the “Place Order” button.
How Can I Cancel Or Change My Order?
Contact us via chat or drop a mail to care@merchandastic.com
Do I need an account to place an order?
No. You can place order as guest too but to save products to wish list or your addresses you need to create an account.
How Do I Track My Order?
You can visit our Order Tracking page to check order status.
How Can I Return a Product?
In spite of the Quality Checks, it is possible that you receive a product which is not in the best condition.
This might happen due to damages in transit or manual errors. To make sure that you receive the product in best condition, we offer completely free replacements.
You just have to write to us at care@merchandastic.com with a few pictures or a video showing the exact defect of the product and we will have your replacement product shipped out within 48 hours of it being authorised.